We know these are difficult times for everyone, and we are closely following official regulations to ensure we are prioritising the well-being of both our staff and customers.
This means we are operating with smaller teams and shorter shifts. As a result some orders take 2 - 3 weeks more than the estimated delivery time and international orders may take longer.
👤 My order has reached my country but the tracking hasn't been updated for a few days.
This is due to limited transportation availability and current safeguarding restrictions set by local government, which has reduced the amount of staff able to work at one time.
Customs are also prioritising shipments of medical equipment over commercial packages. Your parcel may be stuck at this stage for a few days as customs prioritise packages but it will be on its way to you soon.
But rest assured your order will still be delivered to you as quickly and as safely as possible. Plus we have extended your buyer coverage to ensure the parcel we sent you is delivered to you regardless.
Our customer service team are still working as per normal and as usual your order is assignment to one of our amazing team member for it to be monitor and ensure it reaches you safely.
We appreciate your patience in these difficult times. Your support means a lot to us, especially during this time.
We at The Ambiguous Otter are with you and your family and hope that our products offer you some comfort and support as we take on this challenge together.
The Ambiguous Otter Team 💜