Frequently Asked Questions


Frequently Asked Questions

Please find answers to our most common questions below. Thank you for checking us out!

👤 How long will it take to receive a tracking number?

It will take usually between 2-5 business days.

👤 When will my order arrive?

Shipping times vary from product-to-product; based on demand and shipping location.
Our fulfillment center is currently located overseas. So the average shipping time is around 3-4 weeks. In very rare cases it can take until 5 weeks for some products due to customs in certain countries.

👤 I want to purchase a "FREE" item, do I need to pay anything?

Free or promotional items are really free, and pricing at our shop is $0, you only need to cover shipping cost.

👤 Will you provide a Tracking Number?

In most cases when an order is shipped you will be emailed a tracking number and you can track your orders at our website: Track Order.
Orders outside the USA will be fulfilled from our dedicated overseas fulfillment centers. This format of shipping may not include tracking numbers in rare cases.

👤 I ordered Multiple items, but I have received my parcel holding just 1 of them...

If you place an order with us for multiple items it is more than likely going to be shipped in more than one package. Please allow some time for all of your items to arrive.

👤 I paid for my order but did not get a confirmation email

Please be sure to check the Spam folder, some emails might end up there. If you need further assistance please reach us via Contact Us page.

👤 Will I (the customer) have to pay customs?

For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

👤 Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure, our checkouts are handled by PayPal.

👤 Who can I contact if I have a problem with my order?

All inquiries can be forwarded to sales@theambiguousotter.com

👤 Which currency will I be charged in?

We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

If your question not been addressed here, please reach us via our Contact Us page or email us at info@theambiguousotter.com and we'll respond as soon as possible.