Otter's Shipping Policy


shipping

You might notice this information below certain popular products at end of the product description regarding the shipping time. Here is the full rundown on what you could expect after you've made an order with us:

We ship within 24-48 hours. Please allow 3-5 weeks for delivery. In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination. 

We ship our products worldwide and our fulfillment center is currently located overseas. Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, the following are only estimates.

Here is the breakdown what happens when you place an order, the time frame for your order delivery is divided into 2 parts:

  • Processing Time: Order verification, tailoring, quality check, and packaging. All orders are sent to the Manufacturing Department for dispatch within 24 hours after the order is placed. Then Shipping Department processes the orders, which takes 2–4 business days.
  • Shipping Time: This refers to the time it takes for items to be shipped from our warehouse to the destination. You will receive Your Tracking Number within 5-7 business days (after the processing time is completed).

usps

    • Local (United States) orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take another 7 and 14 business days to arrive at their destination but may take longer due to customs.
    • International (Outside United States) delivery usually takes about 15–30 business days.

Tracking Number
In most cases when an order is shipped you will be emailed a tracking number and you can track your orders at our website page: Track Order.
Orders outside US will be fulfilled from our dedicated overseas fulfillment centers. This format of shipping may not include tracking numbers in rare cases.


Multiple Item Order
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest.

Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible.

Order Confirmation Email
You should have received the email right away after you made the payment. Please check the Spam folder in your email account, some emails might end up there.

You might want to add our email to your contact list to make sure you get all the updates on time. If you need to contact us, we are available at sales@theambiguousotter.com

*The Ambiguous Otter is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives in your country and;

  • The customer refuses to accept the package.
  • No attempt is made in the country of destination to deliver the package. 
The Ambiguous Otter reserves the right to abandon the package(s) and will not be responsible for any refund.

Questions?

Check our Frequently Asked Question page or reach us using our Contact Page, or email us at sales@theambiguousotter.com

Thank you for being patient & enjoy your new purchase!  ❤️